Frequently Asked Questions

Everything you need to know about our smart home solutions and your shopping experience.

Are Aqara products compatible with my existing smart home ecosystem?

Yes, most Aqara devices are compatible with major platforms including Apple Home, Amazon Alexa, Google Home, and Matter, provided you are using a compatible Aqara Zigbee hub.

How long does shipping take and what are the costs?

We offer standard shipping which typically takes 3-7 business days. Shipping is free on all orders over $50. For orders under $50, a flat rate is calculated at checkout based on your location.

What is your return policy for electronic devices?

We offer a 30-day money-back guarantee. If you are not satisfied with your purchase, you can return the product in its original packaging within 30 days of delivery for a full refund.

Do I need a specific hub to use Aqara sensors?

Yes, Aqara sensors utilize Zigbee technology for superior battery life and stability. An Aqara Hub is required to connect these sensors to your Wi-Fi network and smart home platform.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.

What kind of warranty comes with my purchase?

All Aqara hardware products come with a standard 1-year limited warranty that covers manufacturing defects and hardware failures under normal use.